Our Guiding Principles
Our aim at MHM is to unite as a team, delivering exceptional results through our shared commitment to excellence in hospitality and ensuring great guest satisfaction. We achieve this by continuously improving our services, providing guests with stays that consistently exceed expectations.
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One Team, United
At MHM, we believe in the power of a united team to deliver exceptional results for both our team members and the guests we serve. Our unity is grounded in our shared commitment to excellence in hospitality across all properties and within every level of our management company.
From central office to at-property team members, we unite our skills and experience for superior results. We maintain that the ideas of all should be heard; we value every role and individual as integral to our collective success. We embrace diversity and value each individual team member and we celebrate each team member's unique contribution.
We foster a culture through regular interactions between our team above and at property. We believe that when diverse perspectives and skills come together we achieve remarkable results. Our collaboration enables us to adopt the best practices from all of us at MHM to benefit our guests. Our nimble size as a company enables our team, at every level, to be uniquely engaged and involved. Through collaboration, we continuously learn and implement improvements that can be shared across our properties, ensuring consistent excellence in guest experience.
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Satisfying Stays
At MHM, we recognize and honor our role in the hospitality industry—a timeless tradition built on trust and the promise of a memorable stay. Hospitality nurtures connections and a sense of community, embodying our dedication to enhancing lives through outstanding guest experiences.
Our guests entrust us with their comfort during their stay, while our employees invest a significant part of their day at our hotels. We endeavor to earn and uphold that trust with each interaction with our guests. That trust is built through personalized service, attention to detail, and a genuine passion for hospitality. Nothing delights us more than a happily returning guest or transforming an ordinary stay into an extraordinary experience.
We achieve satisfying stays by working to anticipate our guest’s needs and exceeding expectations. Listening attentively to guest feedback allows us to understand their preferences and continuously enhance our operations and services. We believe those improvements start with our team members, as we believe that nurturing and empowering our team members improves the guest experience consistently over time. Our team is grateful for the opportunity to host countless individuals and families, delivering memorable stays that reflect the essence of MHM's commitment to hospitality.
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Continuous Improvement
We recognize that excellence is a process, not a destination, and we are committed to always finding ways to enhance our operations and services. Through rigorous evaluation, proactive feedback systems, and a willingness to learn and adapt, we strive to set new standards in hospitality. We have established robust systems for evaluation and feedback that guide us in setting goals and measuring progress towards continuous improvement. We deeply value input from our employees, clients, and guests, recognizing that their insights are invaluable in refining our operations and services.
Throughout our history, we have accomplished some of our most notable successes by identifying our own shortcomings. Highlighting our own weaknesses has allowed us to welcome future opportunities and to continue to progress our knowledge and abilities and best apply those to our hotels. We are proud to have successfully navigated the challenges of the COVID-19 Pandemic, opened multiple hotel brands, implemented new software and analytics, and managed a growing list of diverse properties. We welcome the challenges and changes the future brings and the continued opportunity to improve.